Verizon Wireless Commitment

At Verizon Wireless, we are committed to offering our customers the most reliable service on the nation's best wireless voice and data network, and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon Wireless provides a wide range of innovative solutions and technologies that increase accessibility to its products and services. We never stop working for you.

Verizon Wireless is committed to offering customers the most reliable service on the nation's best wireless voice and data network.

Nation's Most Reliable Wireless Network

Verizon Wireless has invested more than $45 billion since the company was formed to increase the coverage and capacity of its national network and to add new services. Verizon Wireless currently serves 67.2 million customers.

Voice Commands and Menu Readout

Verizon Wireless supports Voice Commands and Menu readout on a majority of our devices. Voice Commands provides the customer the ability to hear information that appears on their phone screen as well as dialing the phone by either saying a name contained in their phone book or saying the specific digits to the dialed. Menu readout allows the customer to hear the menu label and information under that menu instead of looking at it. Please note that in order to hear menu read out the phone setting for read out must be set. Learn more

Large Fonts

For customers who need a larger font, Verizon Wireless offers the Knack, which has an easy to use menu with large font and has large font when dialing. The Knack also has voice commands and dedicated colored keys for ease of use and navigation. Learn more about the Knack.   

411 Assistance

Verizon Wireless offers 411 assistance. Contact Customer Service for details.

 

Chat Without Talking

TXT Messaging is the name for Verizon Wireless' family of text messaging services. This includes all 1-way and 2-way text messaging services. You can send and/or receive text messages in a meeting, at a party, at the movies!

You can get unlimited text messaging, email, and Instant Messages on a Nationwide premium plan. For more information, visit our Nationwide Messaging Plans.

Alternate Media Formats

To assist customers with visual impairments Verizon Wireless provides their bills as well as their product and services brochures, where readily available, in alternate media formats including:

 

• Braille
• Large print format
• 3.5 diskette
• CD-ROM

 

Alternate bill and manual formats can be ordered through Customer Service or online. For more details on how to order online, please request alternate media formats.

Verizon Wireless provides the following manuals in alternate format: LG VX9900, LG VX8700, LG VX8350, LG VX8300, LG VX5200, LG VX4500, LG VX5300, LG VX5200, LG VX4650 and the LG VX4700

Back to Back Calling:

In order to make a call immediately following another, depending on your phone you must do one of the following:

1. Press the END key twice
2. Close and reopen your phone if it is a flip style, wait 3-5 seconds after the first call ends in order to begin dialing.
   -OR-
3. Reactivate the command list to place your next call.

Quick Reference Numbers

The following services are available by dialing the keys on your handset:

Dial	Service
411	Directory Assistance
#225 or #BAL	Customer access to balance information
#4673 or #HOPE	National Domestic Violence Hotline
#646 or #MIN	Verifications of minutes used
#7623 or #ROAD	Roadside Assistance
#738	Prepay voicemail retrieval
*228	Over the air programming
*86	Voicemail retrieval (Not used for Prepay)
911	Emergency
611	Technical Support

Note: Some numbers may not be available while roaming.